FAQ’s

How Do I Make My Payment?
Payment is due at the time of service. We accept cash, check, Visa, Master card, and Discover. Returned checks are subject to a $40.00 processing fee. If full payment is not received at the time of service, billing clients are assessed an additional $15.00. Late fees accrue at $19 per month for balances under $250, $39 per month for those above $250.

What If Something Was Missed And I Am Unhappy With My Cleaning?
Please call us within 24 hours if something was missed during your cleaning. We try very hard to please our clients, but sometimes we do make mistakes. We guarantee our services, so we will return to correct the problem at no additional charge. If something small was missed that you would just like to bring to our attention, please do send us feedback, call, email, or leave a note for the team the next time they come out. But please do let us know, we would not want to make the same mistake twice. Communication is very important. If we don’t hear from you, we will assume everything is well. We welcome and encourage all feedback that will help us improve our service to you.

What If Something Valuable Was Broken When The Maids Cleaned My Home?
We treat your home or business with as much care as if is was our own, and of course we carry insurance if there is an unfortunate mishap. If you have any irreplaceable or high value items in your home, please notify the office or the team so we do not risk damaging them.

What If I Forget The Team Is Coming To Clean My Home Or Office?
We call all our clients the day before the scheduled cleaning to remind them of their cleaning appointment.
If the team is dispatched, drives to your home, and we can’t get in to clean, a $45.00 trip fee will be assessed. This is a minimal fee that is in place to cover the cost of our transportation and employee wages as they travel to and from your home. Please call us to cancel the cleaning prior to the scheduled day to avoid this charge.

Looking For Employment?
Do you love to clean? We are always looking for cleaning professionals. Apply for a house cleaning job. Benefit from our expert house cleaning tips, backed up by a professional house cleaning company.